The account was stolen. It ’s not that I cheated. I did n’t cheat myself. I love this game.

https://bf4db.com/forum/thread/guide-how-to-claim-your-soldier-3296

https://bf4db.com/forum/thread/guide-how-to-submit-an-appeal-2807

https://bf4db.com/forum/thread/hacked-accounts-1174

Read those and try again.