Sovereign_Skies

Director

FORUM REP

242

REPORTS

62

THREADS

27

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380

Joined BF4DB: May 5, 2017
Last Online: 30 minutes ago

Threads

[Guide] How To Submit An Appeal 2 weeks ago


If you have received a ban from BF4DB, you may submit an appeal on this forum. Before submitting an appeal, please review the following information:

  • You are permitted to submit ONE (1) appeal per account. Please do not submit duplicate appeals for the same account as that will cause the wait time to increase. If your appeal is denied, you may not submit another appeal. Any additional appeals will result in removal and possible revocation of forum permissions.

  • Please do not harass our staff about your appeal, either on the forums or on Discord. We have a small team of volunteer staff members, and we get to appeals when we can while also dealing with reports. We strive to respond to all ban appeals within 24 hours initially, and to have it resolved within 72 hours, but that is no guarantee. Each case is different, and may require additional review from other staff members.

  • Based on our recent announcement regarding Punkbuster Violations (which can be read by clicking HERE), if you received a ban for a Violation that was triggered ON/AFTER 02/01/2018, you may submit an appeal. Provided there is no other evidence of cheating found on your account, the ban will be lifted. Please note that accounts that have received a Global Ban from Evenbalance will still be unable to play, even if we lift our ban. Also, other services (PBBans, 24/7 FairPlay, ACI, etc.) may still maintain their own bans and you'll need to appeal with them as well.

  • Appeals may be made in English, Spanish, Chinese, German, or Dutch. All other languages are unsupported and may result in the appeal being denied. Sorry, we just don't support any other languages at this time.

  • If you are unfamiliar with our banning policy, please review it here: https://bf4db.com/banning.

  • The only people permitted to post in ban appeals are the original author, and BF4DB staff. Any other posts will be deleted. If you have proof of the individual in question cheating, please contact a member of staff privately on Discord with the proof and we'll add it to the case. Thank you for your understanding!

  • YOU MUST CLAIM YOUR ACCOUNT BEFORE WE CAN PROCESS YOUR APPEAL. When you search for your soldier to link in the appeal below, click the large blue CLAIM button on that profile. We can only process appeals for the owner of the account. Claiming the account verifies that we are dealing with the account owner. If you do not claim your soldier prior to submitting your appeal, it will make the process take longer. If it is not claimed within 24 hours, the appeal will be denied. 


If you have read the above and would like to submit an appeal, please copy/paste the form below into a new thread and fill it out. The standardization will allow us to process your appeal more quickly. Failure to follow this procedure will result in an increased wait time. 

BF4DB Ban Appeal:

Soldier Name: (Example: Sovereign_Skies)
Link To BF4DB Soldier Profile: (Example: 
https://bf4db.com/player/241511593).
Have You Claimed Your Soldier: (Example: Yes.)
Appeal: (Example: Fill this part out with why your appeal should be lifted. Include any and all relevant proof you have of your innocence including battle reports, videos, etc.)


0 Replies 343 Views

Punkbuster Bans Permanently Suspended 3 weeks ago


Punkbuster violations have been a point of contention within the Battlefield community as of late, particularly the new codes that have appeared.


If you’re new to this topic, and unfamiliar with Punkbuster violations, this is how it works. Punkbuster detects unauthorized files (“hacks”), and issues a violation, which results in a kick from the server. For those streaming to an anti-cheat solution, such as BF4DB, that violation is also sent to our database. They are not bans in themself, but most services will issue their own bans for it. 


Hypothetically, once the offending files are removed, the violation should no longer be triggered. That was the working theory, until recently. 


As of late, according to Evenbalance (the company that owns and operates Punkbuster), new violations are issued on an unspecified delay to maximize confusion and reduce the likelihood of the cheat developer changing the code to circumvent detection again. The downside to that is if it’s a false positive, it’s virtually impossible to figure out what caused the violation to trigger.


We have worked with a number of those who claim innocence in an attempt to figure out what caused the erroneous violation to trigger. Based on background checks and comprehensive stats review, we didn’t believe these individuals to be guilty of cheating. We compiled lots of information from these players but were unable to find a correlation between them. 


If you’ve read any of our ban appeals, you’ve seen how the PB appeals go. Player appeals, and we tell them to appeal to Evenbalance, and if they admit the violation was triggered in error, then we’ll lift our ban. We’ve found that during the course of those appeals to Evenbalance, a good number of those appeals were denied and their violation kick turned into a Punkbuster Global ban.


Our staff have been in contact with Evenbalance, but they have been tight lipped. Apart from admitting there is an unspecified delay, they are not willing to discuss the idea of a false positive citing that there isn’t one.


BF4DB has been wary of these potentially false positives, however we chose to continue to enforce violation bans as we didn’t have concrete proof of false positives. That changes today. 


We have received conclusive evidence that proves Punkbuster is issuing erroneous violations on innocent players who just want to play the game. As an anti-cheat community, we have lost complete confidence in the company that was hired and paid to keep cheaters out of our game. BF4DB no longer believes Punkbuster has the players’ best interest at heart. 


As of today, our staff has been instructed to no longer issue ANY bans based solely on Punkbuster violations, regardless of violation code. While they are still logged, primary evidence must be present in order for a ban to be issued. The violation can only be used as supporting evidence. 


Additionally, anyone who was issued a ban for a Punkbuster violation triggered in or after 2/1/18, is eligible to open a new ban appeal with BF4DB. If no other proof of cheating is present, the ban will be lifted.


Our linked account policy will remain the same: All accounts linked to bans issued for violations prior to 2/1/18 will be banned according to our banning policy. All accounts linked to bans issued for violations after 2/1/18 will remain unbanned as long as no other proof of cheating is present. 


We’d like to apologize to the players affected by this issue for the inconvenience. If anyone has any questions, please feel free to reach out to any member of staff. 

Thank you for your continued support of BF4DB, and of course, we will continue to update everyone if the situation changes further. 


0 Replies 1853 Views

Open Positions 3 months ago


BF4DB is seeking to fill a few open positions on our staff. Please see the openings below, and submit interest to me on Discord for consideration. Do NOT PM me on the website. Successful applicants will be required to sign a Non-Disclosure Agreement prior to beginning work or gaining access to our systems.

Web Developer

We are currently seeking another web developer to assist with our current workload. This is a development position only. The ideal candidate has extensive experience with PHP and Laravel, along with MySQL. Please provide an example of something you've developed when submitting interest.

Plugin Developer

We are looking to add a plugin specialist to our team, whose sole responsibility is plugin development. The ideal candidate has experience working with plugins for Procon (BF4 preferred), and can provide a sample of your work.


0 Replies 210 Views

Patreon Page Launched 5 months ago


BF4DB has officially launched a Patreon page to offset our monthly costs, and give you rewards in exchange for doing so. Patreon, if you're not familiar, is a website where patrons (supporters), subscribe to a particular page. There are usually different tiers that each have their own rewards. It's a recurring subscription, that you can cancel at anytime.

We have set up three tiers: $1, $5, and $10. The $1 might not seem like much, but every dollar counts. Without your generous support, we wouldn't be able to keep the lights on. The $1 tier includes an exclusive Discord role, as well as access to the First Look newsletter, which is an insider look at BF4DB, as well as early announcements for everything new, and it may even give you access to testing when we roll new things out (*cough*BF4DB 2.0*cough*).

The $5 tier (known as Preferred), will give you access to everything mentioned above, but also includes access to a special Discord channel where you can report suspicious players directly through Discord, without having to go through the hassle of the website. Additionally, it gives you access to a LIFETIME 25% off of Admin Tools. I'll discuss those a little later.

Finally, we have the $10 tier (known as Plus). You'll get everything from the previous tiers, with the added ability to get priority support for anything BF4DB related (plugin, website, Discord, etc.) as well as a LIFETIME 50% off Admin Tools.

The Admin Tools are a set of features that we are building for the next website release (2.0), in the near future. These are designed to take what we currently have, expand them, and make them available to the general public. These tools are more advanced than any of the tools at any other Anti-Cheat site, and per EA, require us to restrict access to some of them. This is accomplished by paid subscriptions (not the ones above, these are separate and different).

Just to mention one of the many improvements, we will have access to our History Tool, which will allow you to research players, look for linked accounts, see IP's, and more. Pricing is expected to range from $5-20, but you can secure a lifetime discount of 25% or 50% off by subscribing to either Preferred or Plus on Patreon. 

These perks are only the beginning, and we will be evaluating and adding additional perks over time. We're not trying to make BF4DB "pay-to-win", but we are trying to offset our operating cost so we can build up a better service for you.

Here's the link to our Patreon page: https://patreon.com/bf4db

Thank you for your continued support of BF4DB, and we look forward to hearing some feedback from you all. As always, if you have questions, don't hesitate to post below or let me know in Discord.

Sovereign


1 Reply 157 Views

Statement Regarding MXT 8 months ago


On April 7th, we made the decision to remove MXT from his position of Administrator, effective immediately. 


We were forced to make this decision after concluding an internal investigation. Throughout the course of this investigation, it became apparent that MXT had been holding a staff position at Unknown Cheats under the alias “Rye” since sometime in February, and had been using that alias at UC since December 2017. 


We were able to verify the identity of “Rye” and confirm that it was, in fact, MXT. As soon as confirmation was made, all of his administrative access and permissions were revoked.


While we are able to say he is holding a staff position at UC, we have no indication or knowledge of him hacking, cheating, or glitching in BF4 and therefore have not issued bans for any of his accounts.


It is important for us to note that until we began this investigation, we had no knowledge of his involvement with UC. Also, when confronted, he denied any knowledge of this and offered an explanation (which would have exonerated him provided it checked out, but it was determined the supplied proof was altered and/or fabricated). 


At no point did MXT have any development input on our website, or plugin. Additionally, he didn’t have any access to our databases or servers. His access to our player history tool and other proprietary tools was revoked immediately upon confirmation. 


BF4DB maintains a firm stance against hackers and cheaters, and will continue to enforce our policies. We have no connection or any affiliations with Unknown Cheats or any other cheating site. Those who are found to be hacking, will be removed. 


Thank you for your support of BF4DB. 


3 Replies 941 Views

Announcing Free Friday’s! 9 months ago


Hello everyone! Welcome to April, and we’re starting the countdown to our one year anniversary since we launched. We have some big things planned for May, and we’ll be building up to the big anniversary date, which is May 5th. 

The first thing we’d like to announce is Free Friday’s, a day when we suspend our ban lists and allow everyone the chance to play Battlefield 4 once again. 

Every Friday, from 12AM through 11:59PM EST, our master ban list will be suspended. Anyone currently banned will be able to join any BF4DB-enabled server. 

What’s the catch? Even though players will not be removed, all player data will still be streamed to us as described in our banning policy.

What’s in it for server owners? Besides an increase in players in your servers, all server owners will be entered to win a $100 VISA gift card. The server that streams the most player info will win!

This is a limited time event, and will end on May 1’st. Be sure to tell your friends, tell your neighbors, tell everyone!

Again, we’ll be doing more thinfs as we get closer to May. Thanks for being supporters of BF4DB!


9 Replies 1009 Views

[INFORMATION] “Hacked” Accounts 3 days ago


We’ve seen a lot of ban appeals lately written by individuals who claim that their account had been hacked and used for cheating and then banned by BF4DB. 

In 2018, it’s as important as ever to secure your online identity, including game accounts. There are several ways to do this, and using multiple methods further improves your online security. 

One option (and arguably the best) is using Two-Factor Authentication (2FA) with either a text message or app authenticator (such as the app Authy for example). This has been an option for your Origin account for some time now and is always recommended by us as well as EA to secure your account. You can find more information on Two Factor Authentication on EA’s website. 

Another way to protect yourself is by using a strong password utilizing a combination of mixed case characters, numbers, and symbols. Also, the longer the better. If you don’t know what to use, there are many password generators out there you can use to create a secure password. 

Lastly, using different passwords for different things adds yet another layer of complexity for hackers. If you use the same password for your Origin account as you do for your email account, then once the hacker has access to one, they have access to both and can change your information. Changing your password occasionally also helps the cause. 

While all of this may seem common sense to some of you, it’s the first time that others have heard it. 

Ultimately, your account is your responsibility and there’s no excuse with all of the security tools out there to have a vulnerable account. As such, any appeal that is based on the premise that the account has been hacked will be denied.

It’s not that we don’t believe you, it’s that hackers use that excuse all the time, too. We apologize for any inconvenience. 


0 Replies 1630 Views

Pending Reports 10 months ago


Hello everyone,

Today I wanted to address an issue that a few people have commented on recently, and I wanted to provide a little behind-the-scenes insight from our perspective. 

It’s not uncommon for people to say something along the lines of, “hey I reported (Insert Name Here) quite a while ago and they’re still set to ‘Investigating’. How come?” We’re so glad you asked. 

Right now, the vast majority of the reports we get every day consist of nothing more than “He hacks/has Aimbot/damage mod/etc”, and that’s it. If we’re lucky we’ll also get a battle report. Incredibly basic reports like that take more time to investigate. If doesn’t have any information at all, they’re most likely cleared for no proof. The reason for that is because of the sheer volume of reports we get, every day.

Some of the reports we get are quite detailed and include not only a summary of why they should be banned, but includes one or more battle reports and if we’re really lucky, a YouTube video of suitable length. Those make our jobs a lot easier as we have a place to start and investigate further. 

Our moderation team is a relatively small team and on some of the more complicated cases that aren’t just cut and dry, it can take the entire team upwards of an hour to work one complicated report. This involves extensive cross-site research, utilizing our tools, and doing some good ol’ fashioned Battlelog digging. 

On top of manual reports that are issued, the Site Bot also flags accounts automatically depending on stats and issues bans automatically when it reaches a very high threshold (think ragehacking). When it flags an account it lets us know on our side that this person has a pretty good chance of being a hacker based on a few factors. They are not banned, just merely flagged for review. We clear those flagged accounts as we can, workload permitting.

To put all of this in perspective, as of now we have 161 pending reports, and 2,613 accounts that have been flagged and require attention. 

The answer isn’t as easy as adding a lot more Moderators, which many are probably thinking. A more refined reporting system is in the works with required fields, and a few other things. In the meantime, all we can ask is that you provide as much detail as you possibly can when reporting someone. And we appreciate your patience in clearing the pending reports!


8 Replies 542 Views

Hacked/Stolen Accounts 1 year ago


We’ve had an increasing number of ban appeals over the last few months regarding their account being hacked and/or stolen in some manner, and then being banned once the hacker used hacks on the account. 

Our stance has always been the same, as heartless as it sounds: your account is your responsibility. 

Two-Factor Authentication (2FA) has been around for a long time now, and coupled with a strong password will make it virtually impossible for hackers to steal your account. Because of this, there is no excuse for your account to be unsecured.

We have had many people in the past try to claim it wasn’t them in an attempt to have the ban overturned. These individuals were found to be hackers and their appeals were denied accordingly.

All bans issued to accounts that are determined to be stolen will be upheld UNLESS (in the event it’s a PB violation) you submit a ticket to Evenbalance and have them determine the violation was issued in error. In that event, your BF4DB ban will be overturned immediately. 

We urge all users to use things like strong passwords and/or 2FA to secure their accounts if they haven’t already done so. You can find websites that will generate a strong password for you, if you don’t want to think of one yourself. If you need help in setting up 2FA, please contact Origin and they will be happy to help. 

Stay safe,

Sovereign_Skies


0 Replies 587 Views

Erroneous FairFight Bans 10 months ago


On January 4th, we started receiving seemingly isolated reports of legitimate players being banned by FairFight, including several members of our staff. BF4DB immediately started investigating and reached out to EA as well as several contacts that we have. Appeals for said bans were initiated immediately as well.

Over the last few days, we have come to the understanding that these bans are erroneously triggered (often while the subject isn't even logged in) through a previously unknown exploit. This exploit has been used to trigger bans on a not insignificant number of people, including streamers, members of staff at Anti-Cheat communities, and others.

We have noticed that these bans are not typical FairFight bans. The player in question may or may not receive an email stating that your Battlefield 4 account is in violation of the Terms of Service and that your gameplay access has been blocked for a certain amount of time. Some others who have been banned have not received this email. 

As far as we are aware at this time, none of the erroneous bans that were issued have actually resulted in a stats reset. SOME of the players are able to join and play on servers normally, and some (who received that email) are still blocked from playing.

If this situation has affected you, please let us know by posting below and appeal to EA as soon as possible. You can email EA at [email protected] or [email protected] You can read more by clicking HERE. If you believe your account has been compromised, please contact EA and/or change your password.

Effective immediately, BF4DB is suspending all reports for FairFight resets. Players that were erroneously banned (and are banned on BF4DB) that successfully appeal with EA will have their bans lifted here immediately. The BF4DB staff that had been banned by this exploit have already had their bans nullified. Others that are known cases are being appealed and processed as we speak as well.

This exploit is known to EA now and we have made the appropriate parties aware. It is unknown if this has been patched already, but please be careful of your account and keep your eyes out. Again, if this has affected you, please let us know.


24 Replies 3829 Views