hi,

this is my id:  AzRail_DeaTh

my english is poor  sorry

Hi,

Please claim your soldier and make a new ban appeal, here you can read how to claim a soldier and more information about ban appeals. 

https://bf4db.com/forum/thread/guide-how-to-submit-an-appeal-2807

https://bf4db.com/forum/thread/guide-how-to-claim-your-soldier-3296

Here you can find which languages we speak:

https://bf4db.com/forum/thread/staff-roster-74

if it makes you easier to speak Chinese, russian, French, German, Spanish or Dutch you can do this. Next to English we don't process ban appeals in another language than the once i just listed. If this doesn't help try to use a translator app.