i am Statetro,

This is the record I communicated with you a few months ago.

https://bf4db.com/forum/thread/aim-botban-appeals-2835

I thought that after the last consultation, I have been banned, but today I will display the following text when I log in again.

Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'Statetro' ... GLOBAL PunkBuster GUID BAN c20916eb

I don't know why I still can't play this favorite game for my reasons. If I am for some other reason, I kindly ask you to forgive me.After all, I still like this game very much, I can even give it everything, please pity me this old gamer.

You are no longer banner here. That's a Punkbuster Globan GUID ban.

Appeal your ban to Evenbalance. There's nothing we can do.

https://bf4db.com/player/ban/1103475935

This is the last communication record, I want to ask you to tell me what to do to lift the blockade for me.

http://www.evenbalance.com/support.php

Create a support ticket to appeal there..

https://bf4db.com/player/1103475935

You are not banned by BF4DB but by EvenBalance (who owns PunkBuster) as it is said in the message : GLOBAL PunkBuster GUID BAN . You need to send a ticket to them :

https://www.evenbalance.com/troubleticket/new_ticket.php

I highly doubt that EvenBalance will lift the ban. Better be off getting a new account.

How should I do it and send them an email?

Click the link I just put and follow the steps.

Hello, Mr., what do I need to fill in the “Questions” section to convince them?

No one knows how Evenbalance works. Just say something and hope for the best.

//Locking thread since I don't think there's going to make any more process.