Good Morning.

Yesterday I tried to play BF4 again, after two years without playing or accessing my account at origin. Upon failing, I contacted EA support, where they reported that my account had been stolen / hacked. Anyway, I managed to recover the account with the support. Now trying to play, whenever I enter a ban message appears. Again I got in touch with EA support, where he says that there is no ban on my account, and that the case would be just for you, which apparently are several servers that BD4DB has in South America. And I really see that here on the forum there is a complaint about the account that I was not using and banned. How to review this situation? I have tickets from my contact with EA about recovering my account that I had not used in two years and also the ticket with EA about these bans, which would be unfair because I am not using the account.

My recovered account https://battlelog.battlefield.com/bf4/user/RZAO_M/

https://bf4db.com/player/360836987

Sorry bad english, google translate.