Good Morning.

Yesterday I tried to play BF4 again, after two years without playing or accessing my account at origin. Upon failing, I contacted EA support, where they reported that my account had been stolen / hacked. Anyway, I managed to recover the account with the support. Now trying to play, whenever I enter a ban message appears. Again I got in touch with EA support, where he says that there is no ban on my account, and that the case would be just for you, which apparently are several servers that BD4DB has in South America. And I really see that here on the forum there is a complaint about the account that I was not using and banned. How to review this situation? I have tickets from my contact with EA about recovering my account that I had not used in two years and also the ticket with EA about these bans, which would be unfair because I am not using the account.

My recovered account https://battlelog.battlefield.com/bf4/user/RZAO_M/

https://bf4db.com/player/360836987

Sorry bad english, google translate.

Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. Because cheats were used on that account, we are unable to lift your ban and the appeal is denied.

However, we have marked your account as being a “Hacked Account”, and we will not link you to this account in the future if you purchase a new copy of the game. You can read more about our linked account and banning policies at BF4DB.com/banning.

You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account. Alternatively, you can purchase a new copy of the game.

If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.