Opinion about you I have very very bad:
Be banned out of my fault and after exact explanation denied my appeal. yours rules are (for apologizing) to suck
My account (and maybe many people) was hacked, I show you my proofs for this that Hacker on my account has been neutralized and that I didn't use hack's. only that yours rules to force to immediately appeal denied. Put on yourselves in the skins people which you banned not their fault. I would advise a little change rules ( my offer: if banned guy say that this is out of his fault only hacker that check him e.g. what he did that recover his account or ( if you have access to his origin account ) ask him what he had nick's in other games or platforms (in my case other games: Battlefield Heroes + Battlefield Play4Free Platforms: PSN). What if it doesn't adjust that ask him how get some kind of weapon or some moment from game which he had in library. Give people some chance to recover his stats.
I think that I spoke a little to reason and I think that you consider my opinion