A ticket is open to EA games.
Your refusal is denied !!!. My account has been hacked and you consider it my responsibility while I am a victim. Two-level security is not a mandatory requirement by EA but just recommended. By your refusal you deprive me of my game because you act on the majority of servers BF4. I will take legal action against anyone who acted in this case to deprive me of my game. You will not make the law. The cybercrime service will handle this case. I will inform the French and international press of your practices.