BF4DB Profile: https://bf4db.com/profile/HackerNinjaz

Banreason: Multihack

Appeal:

So PunkBuster had banned me with the code 74004 even though I've never hacked, and Punkbuster is up to date. When I submitted a ticket to EvenBalance like I found out you were supposed to do, I got this in return:

"We do not find this violation to be triggered in error, and it will not be removed. 

The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID. 

To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID."

The problem with this is I know that I wasn't hacking, my account is not compromised, I am the ONLY user on my computer (which is less than 1 month old btw). They say the ban won't be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID. This is complete bs because PunkBuster screwed up and the ban was an error, and of course, if the ban was lifted I would be able to join PunkBuster servers with my GUID (that was the whole point of me writing the ticket to them, so I could play the fricking game).

Additional Information:

Here is my battlelog stats: battlelog.battlefield.com/bf4/soldier/HackerNinjaz/stats/1724740801/pc/. As you can see I'm no expert player, and my kdr isn't even above 1. I've been playing for over 400 hours since a few years ago. I can also swear on my life that I wasn't hacking, and I know that no proof of me hacking exists since I never hacked. In addition even balance hasn't even shown me proof, and I'm pretty pissed at them for that, but it's not fair to just ban me when I wasn't hacking, and not display proof (because none exists) which is complete bs.