Thanks for the update. Is this 4DB protection you speak of a recent addition to BF4? I am not a techie and have never heard of it and I was going to different venues to solve my problem like Even Balance and Origin Tech Support. Just stuff I read online with Google search. Is DB4 the issue for my problem? I feel like it's having my drivers license suspended and not knowing why? Is DB4 like a speed camera for servers?
We are a 3rd party anti-cheat. Server owners can install our plugin on their server if they want to.
We have a few methods of linking accounts. None of them are 100% failsafe, so false links may occur (cause an account is shared for example). Therefor those links will be reviewed again.
As far as I can see the accounts seem to belong to separate users indeed. Therefor I will remove your ban. Of course if there is any new evidence that might indicate cheating on your account the ban will be reinstated. But nothing indicates this at the moment.
Sorry for the inconvenience and have fun on the battlefield!