This thread is locked, you cannot reply.
  • Mavatl
    User
    Member since September 10, 2018

    Hello Admins,

    I'd like to un-ban my account from the battlefield 4 servers. My account was hacked and I only recently found out when I went to download the battlefield 5 beta. I contacted origin support which gave me access back to my account though I didn't know until just now when I tried to play battlefield 4 that I was banned. I'd like to be able to play battlefield 4 again and i'm willing to prove my innocence to me not actually being me when I got banned. I got banned for linked account which i'm not really sure what that means but i'm guessing it's like account sharing. Any information someone needs to unlock my account i'd be happy to provide. 

    I have all the links the support team sent me when I tried to retrieve my account as proof of me not having access of it. 

    Thank you,

    Mavatl

  • Mavatl
    Retired Staff
    Member since May 05, 2017

    You need to claim your soldier before we process your appeal.

  • Mavatl
    User
    Member since September 10, 2018

    My account has already been claimed by a cyrex21 but that is not me. It says he is also banned.
  • Mavatl
    Retired Staff
    Member since May 05, 2017

    We are looking into this, please stand by.

  • Mavatl
    User
    Member since September 10, 2018

    I am willing to provide any information about my account that you need. 

  • Mavatl
    Retired Staff
    Member since May 05, 2017

    I've discussed this with our admin group and unfortunately for you, our guidelines are very clear in this case.

    Your account is your responsibility, not ours. The account you claim as yours was used for cheating and therefore it has been banned by our service. No action from you will get this account unbanned.

    Please ensure you read our banning guidelines to prevent further issues with our service.

    Ban Appeal Denied.