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  • lJekl
    User
    Member since May 31, 2020

    Yo I haven't played this game in months but I came back today to find my account is banned due to linked accounts? Can I get some help with this?

    https://bf4db.com/player/1003606615932

  • lJekl
    Retired Staff
    Member since May 05, 2017

    Has your account been compromised?

  • lJekl
    User
    Member since May 31, 2020

    I don't think so? How would I check?


  • lJekl
    Retired Staff
    Member since May 05, 2017

    Well did you get emails from EA notifying you that there was a new login, a password change, etc.?

    Also go to EA.com and on your account under "Security" there will be a list of past logins. Share a screenshot of all past logins.

  • lJekl
    User
    Member since May 31, 2020

    The only e-mails I have concerning logins from EA are from my own activity. This is the security tab on my EA account https://prnt.sc/srsonb


  • lJekl
    Retired Staff
    Member since May 05, 2017

    Well seeing as how there are UK IPs and one Russian IP, I'm going to assume your account was compromised.

    Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. Because cheats were used on that account, we are unable to lift your ban and the appeal is denied.

    However, we have marked your account as being a “Hacked Account”, and we will not link you to this account in the future if you purchase a new copy of the game. You can read more about our linked account and banning policies at BF4DB.com/banning.

    You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account. Alternatively, you can purchase a new copy of the game.

    If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.