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Soldier Name: John_Weak_37
Link To BF4DB Soldier Profile: https://bf4db.com/player/1003639546076
Have You Claimed Your Soldier: Yes
Appeal: I think my little brother used my account to test a trainer or something like that and it is ban, I come back from vacation I tried to play and I got kick. I hate hacker or cheater i never use it. this ban is definitive?

PaNax

Please claim all your accounts.

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Hi Scavenger 

What do you mean about all account? you mean Elit3_Fl45h3r? I do not have access to this account anymore, how I do it?

PaNax

I mean two accounts. I am pretty sure you know which ones. If you have no access to them anymore and claiming isn't possible I can not help you.

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suacoche this one?

PaNax

Both.

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you ban this account too? why... is not the same guid

PaNax

If one of your accounts has been used for cheating we ban all others too. But in order to investigate your defence (if you have one) we need you to claim all your accounts.

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Elit3_Fl45h3r this account has been hacked i can't claim it,but suacoche i can i need to do it now?

PaNax

Recover the hacked one via EA support, claim it together with the suacoche account and we will review your defence. Without the hacked account back in your possession and claimed here your case won't be reopened.

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i will try... do you think I can recover this account?

PaNax

If you can prove ownership it won't be difficult. Our goal is to take away access to the account from the thief.

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I have a problem I have access to the account but not the page of my soldier is normal? i can't edit the tag

PaNax

Unfortunately I can not help you anymore in that case. If PB banned you and your account is locked I can not unban you anyway. See this as a lesson to take your online security very serious. 2FA has been a thing for a very long time now. There is no reason not to enable it.

APPEAL DENIED