https://view.e.ea.com/?qs=fcd597ec19789c2e362492b78ccde1f0b2a0827b36055b38f1ff28d6d3c7419e57491cbaca192d21bc140fa1cca9f34eb50ea6595f384b49893dff9c4ae96f042195fa4b7c224642b97a740e1d99f1ad


This is the email that EA sent me to tell me that the account was used by another location. I have already contacted EA but they don't have the access databases of 2 years ago

Go to your EA account and check under security. Post a screenshot of all logins.

https://ibb.co/F04J64Q

"I can tell you are from Italy but I'm seeing logged IPs from Russia."

Exactly,
I don't understand why you think I'm a cheater.
If I send you a log of how many attacks on my email (with negative results) are made per month you wouldn't believe it.
I can show you over time that I am a serious player, I have an EA account since 2009, I don't want for one day, and I say only one day, the entire career I have done so far will be lost for my stolen account.
You have the evidence, you are free to decide whether to cancel the ban or not.
Anyway thank you the same for your attention.

I can tell you are from Italy but I'm seeing logged IPs from Russia.

Based on the evidence provided and what we can see on our end, your account has been compromised at some point, and was used to cheat during that time. Because cheats were used on that account, we are unable to lift your ban and the appeal is denied. However, we have marked your account as being a “Hacked Account”, and we will not link you to this account in the future if you purchase a new copy of the game. You can read more about our linked account and banning policies at BF4DB.com/banning. You have a few options if you wish to continue to play on this account. You can play on Official servers, servers not running the BF4DB plugin, or ask individual server administrators to whitelist your account. Alternatively, you can purchase a new copy of the game. If you go down that route, make sure you purchase a copy from a reputable source so you don’t accidentally purchase a stolen account which could lead to other issues. Also, always make sure to use to use Two-Factor Authentication on your account as well as a strong password.