Hello,

Like many others (I feel like), I was banned from the BF4 servers...
This has never happened before, and I can understand this extreme measure, although I'm pleading clumsy (it wasn't me playing, but my young son who forgot to deactivate a trainer for solo play...).
I had a hard time understanding everything I needed to do to try to appeal and at least try to explain what happened.
I wasn't familiar with BF4DB and I hardly ever go on Discord...
So I went on Discord to open an appeal, but after a discussion, I was told that the person who initiated the ban couldn't review this appeal and that I would have to follow up with another administrator on this one. But since then, I no longer have access to the Discord discussion, and my appeal seems to have suddenly ended... without further ado...
So is a ban always permanent?
Is there no form of leniency or second chance when someone messes up?
Should I uninstall this game, which is now completely useless to me?
I was told I could buy the game again to recreate an account,
even though this game is gradually dying over the years (the joke).

One last question, is a complaint only possible once here?

EDIT : I'm apparently obligated to respond here...
So what should I have done? Lied?
I chose to be honest and tried to explain the reason. It was more of a mistake than anything else. I'm not a professional cheater! Many of them use aimbots, etc., without being detected!
In this case, an initial ban of a few days would have been understandable and sufficient in many cases.
Everyone makes mistakes!

"Please do not create more threads about your situation".

Ok, Don't worry, I can see I'm talking to a brick wall.
I've requested that my account and all my personal information be removed from your site. I hope this goes as quickly as my ban...

Regards,

There is no appeal possible in your case as you (or at least the account is) are caught red handed using forbidden software as is shown in the banreason. 

You also admitted cheats were used so that basically end of the case. 

What the consequences are of the ban you can read in the ban and appeal policies.

Please do not create more threads about your situation.