If you cant find your account on our site simply chuck your battlelog link down below and we will sort it out.
For the mean time a quick fix is to simply put your soldier ID found here:
i.e. the id for this player will be 192669200
and place it in the url ie http://bf4db.com/player/192669200 but please do pots here if the link is broken so we can fix it for other users!