This is their reply. I have explained in detail why I am being called. They always replied to me like this.Below is my PB complaint file and a reply from PB

[05.26.2018 15:28:44] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:29:09] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:29:33] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:29:57] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:30:21] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:30:47] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:31:11] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:31:35] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.26.2018 15:32:02] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.27.2018 23:10:31] Service Communication Failure: PnkBstrB.exe no heartbeats

[05.29.2018 01:10:43] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.29.2018 01:10:53] Violation (AIMBOT) #52120

[05.29.2018 01:13:07] Violation (AIMBOT) #52120

[05.29.2018 01:24:50] Violation (AIMBOT) #52120

[05.29.2018 01:24:54] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.29.2018 01:37:39] Service Communication Failure: PnkBstrB.exe handshaking failed

[05.29.2018 02:17:27] Violation (AIMBOT) #52120

This is my recent GUID, the running of the Windows firewall and PB that led to the failure of the PB initialization, usually I was unable to enter the server, but I entered and played for a period of time before 

PunkBuster Server: VIOLATION (AIMBOT) #52120: Zhaobozqwqeqwz (slot #1) The occurrence of 29fe5bdfa688d4430b11ded195740 (-) 185.211.132.xxx:3659]

Trouble Ticket History:

06/17/2018 19:23:31 - "Alex J"

Note #2: We do not find this violation to be triggered in error, and it will not be removed.  The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.  To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.

06/15/2018 02:01:23 - "zhaobozqwqeqwz"

Note #1: Ticket submitted to support staff.

由于Aimbot，我在月初被封锁。我多次抱怨。

No, I have reported the problem in detail, but they haven't had a very good response.

I have found my problem, my GUID is unusual, self start playing the game is an exception, in theory is not playing games, but I have been playing, the network causes PB initialization failed, 0.0001 of the probability actually entered the server, I do not know whether the network or PB bug

So the complaint I uploaded in the last two days won't come back, but I have to wait a few days, because I can't find other materials that I'm not Aimbot so I'm very anxious.

How many days will PB reply to me in the mail?

This is EA's reply. What should I do then? I can't complain about the lack of evidence

Paste the banreason in the ticket:

PunkBuster Server: VIOLATION (AIMBOT) #52120: Zhaobozqwqeqwz (slot #1) Violation (AIMBOT) #52120 [33e29fe5bdfa688d4430b11ded195740(-) 185.211.132.xxx:3659]

Data exception is network delay and packet loss

And this is PB said me：

Hi

This is my battlefield 4 ID "Zhaobozqwqeqwz"

The following is my latest data

Hi

This is my battlefield 4 ID "Zhaobozqwqeqwz"

The following is my latest data