Soldier name: YX618

Link to BF4DB Soldier profile: https://bf4db.com/player/216132078

Have You Claimed Your Soldier: Yes

I've been playing for 500 hours, but I haven't played this game for a long time, and I've forgotten my account password, I just recently remembered that I still have this game in my account, and after retrieving the password, I went online to join the server and showed that I was banned, can you help me unblock, I don't know why my account was banned