last weak i made a thread for a ban appeal. i was told to make an ticket on evenbalance and have received a reply.
the reply i got was:
Note #3: We do not find this violation to be triggered in error, and it will not be removed.
The supplied GUID has been associated with hacking or interfering
with the normal operation of our PunkBuster software and has therefore
been compromised resulting in a global ban from PunkBuster enabled game
servers. We have no way of knowing who was actually playing with this
GUID at the time the violation was triggered. We also have no way to
know if the violation was triggered on your specific computer. Our
system does not collect personal information and furthermore we have no
way to attach a cheat/hack violation to a specific person. This ban will
not be lifted as then the person who did trigger the violation would
again be able to join PunkBuster Servers using this GUID.
To be clear: we are not saying that you cheated as we have no way to
know who triggered the violation. If it is certain that no one playing
on your computer ever had a cheat/hack violation triggered by
PunkBuster, then your GUID (cdkey and/or game account password) has been
stolen by or leaked to someone who has used it on a different computer
to trigger the violation. We do not have the means to help you find out
who is responsible for compromising your GUID.
Does this mean that i will never have a change to get rid of the ban or is there still a way to resolve this issue?