My account is banned?!!

the only things I have running when playing bf4 is discord, Spotify, and my monitor cross hair feature cause I have trouble seeing the default cross hair

is there anything I can do?

and I’m guessing if I make a new account I’ll get banned by db? Or pb?

cause I know I never cheated at all, would I have been banned for stats or something? 

after sometime of playing bf4 everything was going fun but for now for I think 2 months or something I'm being kicked from punk buster, I've updated it, I've installed it over and over again, I made sure it was allowed in the firewall and still nothing works, I made sure its running in services and still nothing it working

would reinstalling windows fix this problem or is it a punkbuster problem.

I really need help to fix this annoying issue