please respond as soon as you can i wish to know how to resolve this

username: gingerbeard0530

account link: https://bf4db.com/player/243996140

claimed: yes

can you please tell me how to unlink an account as this is my only account and i was denied because they are supposedly still linked. if you look i have changed my gravatar and the other accounts did not change. i just want to play the game with my friends

i have moved recently into a condo association which all share the same internet provider if that could cause the same ip adress

i do not have any idea about that account or why it would be linked to mine

soldier name: gingerbeard0530

soldier profile: https://bf4db.com/player/243996140

soldier claimed: yes

hello i was banned for a linked account and i have not played for a few months and have never played with the linked account. the only time it shows up on my feed is when a friend on my battlefeed friended this person. i have played multiple games with that friend but i have not installed any hacks to my game nor have i ever played with the associated account.