I claimed. Now what should I do?

BF4DB Profile: https://bf4db.com/player/1781764222  

Ban Reason: PunkBuster Server: VIOLATION (GAMEHACK) #89381: Relapsage (slot #24) Violation (GAMEHACK) #89381 [6097b658(-) 88.243.202.xxx:3659]

Appeal: Months ago, I sent you an appeal and you directed me to Even Balance. I sent them a trouble ticket and they said I wasn't banned from PunkBuster, I banned from all the third party ban sites. So they directed me to other third party ban sites. I want to play this game. I've banned for no reason. Please help me.

Additional Information:  http://www.evenbalance.com/troubleticket/update_ticket.php?ticketnumber=EB0981000952726&password=movedtoadminview

B4DB Profile:

https://bf4db.com/player/1781764222

Banreason:

PunkBuster Server: VIOLATION (GAMEHACK) #89381: Relapsage (slot #24) Violation (GAMEHACK) #89381 [c76428da48516da6a66f89066097b658(-) 88.243.202.246:3659]

Appeal:

I've been banned for 5 months and I didn't even know. While my friend and I tried to join to server and I suddenly kicked by admin. My friend said that I have banned from BF4DB. I actually never used any kind of hack in Battlefield (You can check my stats that's a proof). I have worked for months but I didn't even make 1 k/d.

And the circumstances in Turkey, the internet is not that fast in there (actually it's a shit). Maybe my ban report's because of this. If it's not, I've had some kind of problems with that punkbuster shit. That's all I tell, please forgive me for my excuses if I did something wrong.