is there any way to prove that i am not a cheater?

I never saw that player, none of my friends play BF4, I always play solo. I thought that was the reason why a message from the server always appeared saying to fix my ping, then I was kicked three times by a gun master server

And this is my first and only Origin account

Soldier Name: MestreEredin

Link To BF4DB Soldier Profile: https://bf4db.com/player/1004153424530

Have You Claimed Your Soldier: Yes

Appeal: By Google Translate.

hello, I have come to request the unbanning of my account, where for some reason my ping appeared with a hyphen (-) sign and identified this as some kind of cheat. yesterday afternoon, my internet provider changed the modem and the problem was solved, my ping appears normally now. I have even called with the EA support team to try to resolve the error. I am fully aware that hacks spoil the game and I am a lover of BF4, all I want is to be able to play normally on the servers. Servers that don't have plugins I can play normally, however the vast majority have the plugin.