How long does it usually take to get a reply?

Soldier Name: Ev0rush
Link To BF4DB Soldier Profile: https://battlelog.battlefield.com/bf4/soldier/Ev0rush/stats/1768831115/pc/
Have You Claimed Your Soldier: Yes
Appeal: Hello guys. I got banned over a year ago. Not sure why. I can't provide you much info either because I don't know what the issue was.

Thanks.