Approximately 6 months my brother and I had our accounts banned.

https://bf4db.com/player/ban/1812467777
https://bf4db.com/player/ban/1068697531

While I was playing normally, after jumping out of the helicopter I was revived by an ally and became invisible, after many attempts with the help of my brother I understood and learned to do the glitch.

It was really possible to become invisible and we used the glitch.

After the ban, I discovered that this glitch is a flaw that has been reported to EA Games for a long time and the fix never happened. I would like you to reconsider and remove our ban, we know that we made a mistake and we would like to be able to play again, we will not commit any new failures.

I sincerely apologize and thank you.

https://bf4db.com/forum/thread/guide-how-to-submit-an-appeal-2807

https://bf4db.com/forum/thread/guide-how-to-claim-your-soldier-3296

First you might want to read these.

Secondly you might want to check your sense of direction cause how your appeal got lost in the support and feedback sections is beyond me.